At Sling, your privacy is important to us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or use our communication platform, including SMS, Bulk SMS, Email, RCS, and WhatsApp services.
By using Sling, you consent to the practices described in this Privacy Policy.
1. Information We Collect
a. Personal Information
- Name, email address, phone number, company name, job title
- Contact lists (with your permission)
b. Communication Data
- Content of messages (SMS, Email, WhatsApp, RCS, etc.)
- Recipient phone numbers and email addresses
- Metadata such as timestamps, delivery reports, and message status
c. Technical Data
- IP address, browser type, operating system
- Device information
- Access times and pages viewed
2. How We Use Your Information
- Send communication services (such as SMS, Email, RCS, WhatsApp, and others) to you
- Personalize user experience
- Provide customer support
- Improve platform performance and features
- Comply with legal and regulatory obligations
- We use your information to send you transactional and promotional messages through communication channels such as SMS, Email, WhatsApp, and others. This includes service notifications, account updates, special offers, marketing campaigns, and relevant content tailored to your interests. These communications are designed to help you get the most out of our platform and stay informed about important updates and opportunities. You have the right to opt out of receiving promotional communications at any time by following the unsubscribe instructions provided in the messages or by contacting us directly. Please note that you may still receive essential transactional or service-related messages, even if you opt out of marketing communications.
3. Sharing of Information
We do not sell your personal data. However, we may share information with:
- Service providers and partners that help operate our services (e.g., SMS gateways, email providers)
- Legal authorities when required to comply with laws or enforce our terms
4. Data Retention
We retain your data only as long as necessary to fulfill the purposes outlined in this policy or as required by law. Message content and logs may be stored temporarily for delivery and troubleshooting.
5. Your Rights
Depending on your location, you may have the right to:
- Access and review your personal data
- Request correction or deletion
- Object to processing or request data portability
- Withdraw consent at any time
You can make requests by contacting us at [Insert contact email].
6. Security
We implement reasonable administrative, technical, and physical safeguards to protect your data. While we strive to protect your personal information, we encourage you to take personal precautions as well.
7. Use of WhatsApp, RCS, and Third-Party APIs
When using third-party channels like WhatsApp and RCS:
- We comply with their respective terms and privacy policies.
- We only process and transmit data necessary for communication.
- You are responsible for ensuring your use complies with applicable laws and regulations, including obtaining recipient consent.
8. Cookies and Tracking Technologies
We may use cookies and similar technologies to enhance user experience, monitor site performance, and analyze usage trends. You can control cookie settings through your browser.
9. International Data Transfers
If you are accessing our services outside of our operational country, be aware your data may be transferred to and processed in countries where privacy laws may differ.
10. Communication Consent
We may contact you through the following methods:
- Text (SMS) messages
- RCS
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on our website and updating the “Last Updated” date.
12. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
Sling Solutions
Email: [email protected]
Website: sling.com.ng
